SHIPPING & RETURN POLICY
Effective Date: April 16, 2026
Sending Your Saddle to Us
You have two ways to get your saddle to our workshop:
Option 1 — Ship It: After you book, we will send you packing and shipping instructions. We can provide a prepaid shipping label on request; the cost is invoiced separately. You are responsible for packing the saddle properly (we will provide a guide). We recommend insuring the saddle for its full replacement value during transit — neither Flock My Saddle nor the shipping carrier is liable for inadequate packing.
Option 2 — Drop Off: You may drop your saddle at The Paddock Tack Shop in Ledyard, CT during their normal business hours. The Paddock Tack Shop is a drop-off partner only and is not responsible for the saddle while in their custody; please follow our drop-off labeling instructions so it reaches us promptly.
Our Custody Period
When your saddle arrives at our workshop, we:
Document its condition on arrival (photos and notes)
Send you confirmation that it has arrived safely
Complete the in-shop assessment within 1 business day
Contact you with any findings before beginning work
Insurance during our custody: We carry care-custody-control coverage. This protects your saddle against fire, theft, and accidental damage while in our workshop. Coverage is up to $9,000 per saddle. If your saddle is worth more, please notify us at booking so we can confirm appropriate coverage.
Returning Your Saddle
After work is complete and payment is received, we ship your saddle back via UPS, FedEx, USPS or Pick Up at The Paddock Inc Tack Shop. Return shipping is invoiced separately based on weight, destination, and any rush requirements you specify.
We insure all return shipments through the carrier for the saddle's replacement value. You will receive tracking information by email.
Lost or Damaged in Transit
If your saddle is lost or damaged in transit:
Inbound (you to us): You and your shipping carrier are responsible. We will assist with documentation.
In our custody: Our insurance policy applies, subject to its terms.
Outbound (us to you): We will file the carrier insurance claim and refund or replace as appropriate.
Please inspect your saddle within 7 days of return. Notify us immediately of any concerns at kyrena@flockmysaddle.com.
Unclaimed Saddles
If a completed saddle remains unclaimed (no response to invoice or shipping coordination) for more than 90 days after work is complete, we may assess storage fees of $25/month. If a saddle remains unclaimed for more than 180 days, we reserve the right to consider it abandoned under Connecticut law and dispose of it appropriately.
Returns and Refunds
Strip flocking is a custom service performed on your individual saddle. Once work has been completed to the agreed scope, the service is not refundable.
If you believe the work does not meet professional standards: Contact us within 30 days of receiving your saddle back. We will review photos, fit notes from your independent fitter, and the documentation we kept on file. If we determine an adjustment is warranted, we will perform it at no additional cost (you are responsible for shipping the saddle back to us).