PRIVACY POLICY

Effective Date: April 15, 2026 Last Updated: June 10, 2026

Who We Are

Flock My Saddle is a specialist saddle flocking workshop operated by Kyrena Parkinson, located in Canterbury, Connecticut, USA. This Privacy Policy explains how we collect, use, and protect personal information when you visit flockmysaddle.com or use our services.

Contact: Flock My Saddle
51 Westminster Rd
Canterbury, CT 06331
Email: kyrena@flockmysaddle.com
Phone: 888.264.4616

Information We Collect

We collect personal information you voluntarily provide when you:

  • Submit a contact or booking form — name, email address, phone number, mailing address, saddle make/model, and any notes you share about your horse or fitting concerns.

  • Sign up for our free guide ("10 Signs Your Saddle Needs Strip Flocking") — first name, last name, and email address.

  • Refer a client (saddle fitters) — your professional name, credentials, contact information, and your client's name and contact information (with your confirmation that the client has been informed).

  • Ship a saddle to us — your shipping address, return address, payment information (processed by our payment processor, not stored on our site), and any documentation you choose to include.

  • Book a consultation through Calendly or Typeform — name, email, and any scheduling information you provide.

We also automatically collect limited technical information when you visit the site, including IP address, browser type, device type, pages visited, and approximate location. This is collected by Squarespace (our website host) and standard analytics tools.

How We Use Your Information

We use the information you provide solely to:

  • Respond to inquiries and provide the services you request

  • Coordinate shipping, restoration work, and return of your saddle

  • Send you the free guide you requested and, if you opt in, occasional emails about strip flocking, saddle care, and Flock My Saddle services

  • Process payments and maintain records of work performed

  • Communicate with referring fitters about their referred clients

  • Improve the website and our services

  • Comply with legal obligations (such as tax recordkeeping)

We do not sell your personal information. We do not share your information with advertisers. We do not use your information to train artificial intelligence or large language models.

Who We Share Information With

We share information only with service providers that help us run our business, and only as needed for them to perform their function. These include:

  • Squarespace — hosts our website and processes form submissions (Squarespace Privacy Policy)

  • Typeform — hosts our intake form for new bookings (Typeform Privacy Policy)

  • Calendly — handles consultation scheduling (Calendly Privacy Policy)

  • Kit— delivers our email newsletter and the free guide (Kit Privacy Policy)

  • Stripe — processes payments

  • Shipping carriers (UPS, FedEx, USPS) — for saddle pickup and return

  • The Paddock Tack Shop (Ledyard, CT) — if you choose to drop off your saddle in person

  • Referring saddle fitters — we copy your fitter on shipping confirmations if your saddle was referred through their practice

  • Government authorities — only if legally required (e.g., a valid subpoena)

We do not share information internationally except as necessary for the providers above to operate.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly, remember your preferences, and understand site usage. These are primarily provided by Squarespace and may include:

  • Essential cookies — required for the site to work (forms, navigation)

  • Analytics cookies — help us understand which pages are most useful

  • Form security cookies — prevent spam submissions

You can disable cookies in your browser settings, but some site features may not work properly. Our site honors universal opt-out signals such as Global Privacy Control (GPC) where technically supported.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. Connecticut residents have the following rights under the Connecticut Data Privacy Act (CTDPA):

  • Right to access — request a copy of the personal information we have about you

  • Right to correct — ask us to correct inaccurate information

  • Right to delete — request that we delete your personal information

  • Right to portability — receive your information in a portable format

  • Right to opt out — opt out of targeted advertising, the sale of personal data, or certain profiling (we do not engage in any of these, but you have the right to confirm)

California residents have similar rights under the California Consumer Privacy Act (CCPA).

To exercise any of these rights, email us at kyrena@flockmysaddle.com with your name, the email address you've used with us, and the right you're exercising. We will respond within 45 days. If we deny your request, you have the right to appeal by replying to our response.

To unsubscribe from email marketing, click the unsubscribe link at the bottom of any email we send.

Data Retention

We keep your personal information only as long as needed to provide our services and meet legal obligations:

  • Booking and service records: 7 years (for tax purposes)

  • Email subscriber information: until you unsubscribe, plus 30 days to confirm removal

  • Inquiry-only contacts: 2 years from your last interaction, unless you ask us to delete sooner

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe we have collected information from a minor, please contact us and we will delete it.

Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information, including using reputable, security-audited service providers (Squarespace, Typeform, Calendly, Kit, QuickBooks). However, no online system is 100% secure. If we ever experience a data breach affecting your information, we will notify you as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top, post a notice on our homepage, and email subscribers if the change materially affects how we use their information.

Contact Us

Questions about this policy or your information? Contact:

Kyrena Parkinson
Flock My Saddle
kyrena@flockmysaddle.com
888.264.4616
51 Westminster Rd, Canterbury, CT 06331